Salesforce Administrator

Are you looking for a high impact and challenging technical admin role? Are you great at diving deep into processes and figuring out how to leverage technology to optimize them? Are you looking to work for a remote-first company on the forefront of technology in the front-line employee communication and task management space?

If the answer is yes, then we have a fantastic opportunity for you. The Salesforce Administrator role will sit on the Revenue Operations team which interacts across the organization. This role is critical to the continued success of our GTM team and will be highly involved in a number of cross cutting initiatives from the start.

Zipline is a well funded and quickly growing SaaS company that works with many of the world’s top retailers across many industries. We have best in class NPS and CSAT scores and our customers rave about us. Plus, we are a fully remote company with employees all over Canada and the United States.

Responsibilities:

• Work closely with Rev Ops Leadership, Sales Operations, and Marketing Operations to implement new processes while enhancing existing processes across GTM systems.
• Be the hands-on administrator of our Salesforce instance, taking ownership of all automation and customizations.
• Be the hands-on Outreach administrator, working with the Sales Development leadership team to make sure the tool maximizes our amazing BDR team’s output and satisfaction.
• Work closely with our Sales Ops and Marketing Ops to ensure smooth marketing to sales data flows while maintaining a high degree of data cleanliness
• Be the hands-on administrator for all our other core tech stack, including Gong, Clari, and Zoominfo, ensuring that the interconnections and data flows between all these systems are optimal and efficient.
• Identify and evaluate new GTM technology that can bring value and provide recommendations to the GTM leadership on which new tools we need to add to our tech stack.
• Work on implementing new GTM tools and integrating them with the existing tech stack.
• Partner with the Enablement team to provide tools training to the GTM teams and ensure tools are being used to their full potential

What you bring to the table:

• 3+ years of working experience in an Enterprise SaaS sales & marketing environment.
• Extensive Salesforce administration experience (custom objects, custom report types, process builder, complex roll-ups, data loader, 3rd party tools integrations). Salesforce Certified Administrator credential is a plus.
• Extensive Outreach administration experience (triggers, custom fields, governance profiles).
• Experience with Salesforce CPQ or other CPQ software (we use Nue.io) and an understanding of custom CPQ objects.
• Experience managing the implementation and rollout of new GTM tools that integrate with the existing tech stack.
• A passion for fast-paced environments that focus on transparency, collaboration, rapid iteration, and continual improvement.
• A deep sense of curiosity and a desire to get your hands dirty to meet deadlines and goals.

Employee Benefits

• Stock Options
• Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
• Paid Parental Leave Benefit
• Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
• 401(k) Retirement Plan
• 100% Paid Life and Long-Term Disability Insurance

The “Extras”

• Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
• Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
• Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
• Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
• Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favourite coffee spot.

A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy. Each request is then reviewed by your manager and a decision is made with all of the appropriate business considerations accounted for. Typically, we see Zipliners using 15-25 days per year, and it’s important to note that time off is not unlimited.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Got More Time, here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded. We come together as a company every week for our Wednesdays Socials, where the topic can be a classic “Standup” format, a micro learning around burnout and mental health, followed by discussion, or a silly trivia…and anything in between! Some Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all expert Zoom navigators, and love the freedom of working from anywhere, using technology to connect.

With Zipline, retail employees feel more connected, understand the role they play in the brand’s mission, and can feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers whose jobs and needs are often underrepresented.

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail, and Keep Today on Track™