Zipline

Account Manager

Full-Time in United States United States / Canada %LABEL_POSITION_TYPE_REMOTE_ANY%

Please note: Zipline is 100% remote and accepts applicants from Canada, US & internationally. This role would require you to work in a North American Time Zone.

The Account Manager fills a critical role within Retail Zipline. This person is responsible for managing the ongoing customer relationship and helping to maintain high levels of customer satisfaction. Only seeking self-starters that are independent thinkers and an extrovert who loves building and developing relationships with others!

Key Responsibilities:

  • Manage to onboard new customers and ensure a successful Zipline launch to their users.
  • Ensure ongoing customer success through advising on best practices and continuous improvements.
  • Understand each customer’s internal culture, politics, and organizational structure to best influence decision-making and lay the foundation for strong, long-lasting relationships.
  • Educate customers on new features, enhancements, bug fixes, and other relative Zipline news.
  • Act as the central point of contact and be the voice of the customer within Zipline.
  • Look for additional opportunities for using Zipline products within customer organizations.
  • Assist customers in establishing business cases and budgets to ensure annual renewals as well as up-sell opportunities.
  • Help customers determine usage, ROI, and other stats that can be used internally and externally.
  • Establish reference relationships throughout the customer’s organization and manage reference activities.
  • Work with marketing to construct case studies, customer video clips, quotes, and other marketing/sales tools leveraging our customer success stories.

Must-haves:

  • 4+ years managing accounts in a B2B SaaS environment, ideally with retail as a vertical.
  • Preferably, experience in Retail, either in Stores or in Headquarters.
  • Ability to effectively communicate, present, influence, or befriend all levels within an organization.
  • Outstanding listening and writing skills. A keen ability to translate complex concepts into simple and intuitive communication.
  • Team player with excellent collaboration skills to build relationships across the company -- both ours as well as our customers.
  • A strong track record for managing relationships and supporting their onboarding efforts.
  • Demonstrates work behaviors such as self-motivation, dependability, and dedication.
  • A willingness to travel.
  • Highly organized.


Employee Benefits

  • Stock Options
  • Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
  • Paid Parental Leave Benefit
  • Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
  • 401(k) Retirement Plan
  • 100% Paid Life and Long-Term Disability Insurance

The “Extras”

  • Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
  • Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
  • Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
  • Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
  • Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favorite coffee spot.