Hello, Creative Masterminds! Are you looking for a career that allows you to work with the world’s best-known brands and Fortune 1,000 leaders?

Hi. We’re Zipline! We’re helping put technology into the hands of those that need it most - - retail workers. If you have worked in a store, you know the drill. You’re helping customers, ringing up orders, and trying to do the 30 tasks that HQ wants you to do. Some pertain to you. Some don’t. But that’s for you to figure out… all while putting out fires and keeping shelves tidy.

That’s where we come in! We turn the grind of retail communications into an engaging, effective, aha solution. The Zipline platform ensures that the right people get the right information in the right way. Everyone is on the same page, tasks are tracked and life feels less like a perpetual game of hair-on-fire.

With Zipline, employees feel more connected, understand the role they play in the brand’s mission and can feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers who are often minority, women, and working part-time while studying or taking care of the family.

We love helping retailer workers love their jobs because we know how much better life is when you love your work. This year, Retail Zipline became a Great Place to Work-Certified. 97 percent of our employees say Zipline is a great place to work, compared to 59% of employees at a typical U.S.-based company. What’s even more impressive is that 100% of employees say, “I can be myself around here”, “I am treated as a full member here regardless of my position” and “People here are willing to give extra to get the job done.” 100 percent! You can’t beat the Zipline culture.

For this role, we are looking for a product leader who can manage and own the Retail Operations problem space. This leader will have a deep understanding of the pressures that are real in retail and the complexities of retail store operations. We have a mission and a philosophy that we are pretty opinionated about and we need strong voices to help manage and make our product vision and strategy successful!

This Product Manager will be successful in their role by focusing on:

  • Building effective tools that make the lives of retail employees easier
  • Mapping managerial science with the problems in retail
  • Place Zipline as the single source of truth of stores

A Product Manager’s Role at Zipline includes:

  • Connecting and communicating regularly with customers and coworkers to research and explore real retail problems, build strong relationships, and amplify voices as we work towards building the most effective and user-friendly product.
  • Learning and analyzing data to make informed decisions and to monitor the success of new features, functionality, and general user experience. Continue to gain market knowledge by reading reports, blogs, or our competitor’s product literature.
  • Deciding and documenting is core to how we communicate asynchronously and operate cross-functionally. From writing pitches that define what, when, and why to key decisions or discussions around priority or changes to customer-facing roadmaps, taking a “written first” approach will help bring stakeholders together.
  • Shaping and building ideas are our love languages for product discovery and delivery. Methods like breadboarding or fat marker sketches enable collaboration with design and engineering to ensure product direction and functionality are clearly communicated and ideas are brought to life!
  • Product operations guide how we work and ensure that we build sustainable and scalable processes to help manage product innovation across the company.

Must-haves

  • You have 8+ years of SaaS or enterprise software development experience, with preferably 4-5 years in a retail-related space.
  • Strong understanding of how problem-solving and decision making happens in human organizations with a demonstrated ability to translate behaviors and needs into ideas or requirements.
  • Working knowledge of the complexities of managing the operations of a retail store.
  • You can take a product strategy and run with it, everything from partnering closely on shaping through to delivery and advocacy.
  • You have prior experience as a Product Manager in an earlier stage company. You need to have familiarity with the style, pace, and uncertainty of a company at our stage of growth.
  • You are comfortable establishing and managing relationships across Marketing, Sales, Engineering, Customer Success, and our Customers/Brand Partners.
  • You have a proven track record of successfully owning and evolving a group of products to meet customer’s needs.
  • You are a product thinker, who loves to solve real problems and likes to get into the thick of it to be able to make decisions on their own.
  • You are focused on building products, validating use cases, and measuring success.
  • You can take a raw idea and know-how to move it through to launch. Bias toward action.
  • You excel at stakeholder engagement, team building, advocacy, education, and partnership to get things done.
  • You build trust with customers and your coworkers by understanding their needs, goals, and what makes them successful.

More about you:

  • We are for retail, by retail. Having a background either working in retail or building software for retailers has been an important key to our product’s success. It’s not required but if you do have retail experience it will bring a ton of value to our customers and business.
  • Experience with the concepts described in Shape Up is an asset, but not required.
  • Proficient in productivity applications such as Basecamp, Microsoft Office, Google Apps, Slack, etc
  • Ability to effectively communicate to, present to, influence or befriend all levels within an organization. Great at asynchronous communication.
  • Outstanding listening and writing skills, and a keen ability to translate complex concepts into simple, persuasive language.
  • Team player with excellent collaboration skills to build relationships across the company with both ours as well as our customers.
  • Self-motivated, dependable, and dedicated.

What's In It for You:

  • Remote office: Join an effective remote team and work where you’re comfortable
  • Stock: Ownership in a fast-growing company.
  • Time Off: Flexible vacation policy to encourage people to get our and see the world
  • Benefits: 401k, and world-class medical, dental, and vision policies
  • Team Fun: Twice annual company off-sites in fun locations. We’ve done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City
  • Learning: Sponsorship of meetup and conference attendance
  • Great team: Working with fun, hard-working, nice people who are committed to making a difference!
  • And Much More!

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Want to learn more about us?

How do we work? Remotely. We have been 100% remote since the company was founded and we have it down to a science - - a people science. We huddle as a team weekly and as a company 3 times a week. On Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all masters of Zoom and love the freedom of working from home - - or vans - - or sailboats.

Sound too good to be true? We haven’t even gotten to our customers! Think about the best retail brands, from your favorite tennis shoes to yoga pants. They’re customers. And, in addition to dozens of specialty retailers, this year we added grocery store, pharmacy, and convenience store brands. In fact, we more than doubled our customers in 2020.

And, the word is getting out. We are featured regularly in the press, mostly because of the results we get from our customers. Here’s a look at just some of the articles published recently. We also picked up some awards in 2020. CBInsights ranked us one of the 100 most promising B2B retail tech companies in the world. And, our CEO was a TechTrailblazer finalist. (Check out her articles on Forbes to see her passion for retail and solving its biggest challenges.)

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail.