Zipline is 100% remote and accepts applicants from Canada, US & International.

Hi. We’re Zipline! We’re helping put technology into the hands of those that need it most - - retail workers. If you have worked in a store, you know the drill. You’re helping customers, ringing up orders, and trying to do the 30 tasks that HQ wants you to do. Some pertain to you. Some don’t. But that’s for you to figure out… all while putting out fires and keeping shelves tidy.

That’s where we come in! We turn the grind of retail communications into an engaging, effective, aha solution. The Zipline platform ensures that the right people get the right information in the right way. Everyone is on the same page, tasks are tracked and life feels less like a perpetual game of hair-on-fire.

With Zipline, employees feel more connected, understand the role they play in the brand’s mission and can feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers who are often minority, women, and working part-time while studying or taking care of the family.

We love helping retailer workers love their jobs because we know how much better life is when you love your work. This year, Retail Zipline became a Great Place to Work-Certified. 97 percent of our employees say Zipline is a great place to work, compared to 59% of employees at a typical U.S.-based company. What’s even more impressive is that 100% of employees say, “I can be myself around here”, “I am treated as a full member here regardless of my position” and “People here are willing to give extra to get the job done.” 100 percent! You can’t beat the Zipline culture.

We are looking for a Solution Consultant. This is a key customer-facing role that will work directly with our Sales leaders to set prospective customers up for success, ensuring they fully understand Zipline’s capabilities and feel seen, heard, and valued throughout the sales process. We’re looking for an inquisitive and creative problem-solver who can dig into the “why” behind customer requests, and doesn’t mind rolling up their sleeves to help bring our product to life. Along the way, you’ll help our Development team focus on building product features that add the most value and create tools and processes that will enable our Sales team to scale effectively as our company grows.

Core Responsibilities:

Demo Creation

  • Build custom demo environments to support the Sales Team. Research prospective customers to ensure environments look and feel like their brand. Understand Zipline’s technology and set up demos and presentations to solve each prospective customers’ specific communication pain points.
  • Serve as our technical demo guru. Adjust Zipline settings and do light programming to support ongoing demo environment creation. Work with the product team to make changes that will streamline and optimize all demo environments.

Customer Presentations and Discovery

  • Become a Zipline “power user” and evangelist who can confidently answer prospective customer questions and back them up with clear examples.
  • Truly empathize with our customers and listen to their key pain points, then help connect the dots by showing how Zipline specifically solves for their use cases.
  • Serve as the Sales team’s technical advocate and be the first line of defense to answer customer’s technical questions around the platform (including things like implementation, integrations, security issues, device compatibility, etc.)

Sales Enablement & Training

  • Document directions and develop processes to simplify demo and customer set-up.
  • Train and educate the Sales team on how to build effective demo environments. Serve as the go-to resource for demo best practices. Implement a repeatable, scalable QA process to ensure Sales reps are demoing the product in the best way.
  • Serve as an advocate for Sales during regular Product team cycles. Funnel customer and Sales team feedback to our developers to ensure our product continues to meet the needs of the industry.

The ideal candidate:

  • Willingness and ability to travel, the role is expected to travel up to 75%
  • Is passionate about retail and/or understands the fundamentals of retail operations: Bonus points if you’ve worked in Retail Store Operations before!
  • Is tech-savvy and proactive: Keeps up to date with new technologies, specifically those around Web Development, Mobile Web Development, Responsive UI/UX and real-time data validation.
  • Has baseline design skills/good design aesthetic: You should know your way around PowerPoint, Keynote, Photoshop, and InDesign. You don’t need to be a graphic designer, but should be able to make decks easily, have an eye for detail, and recognize when fonts look wonky or logos look off.
  • Understands and appreciates UX and good product design: We’re looking for somebody who can see the big picture of where prospects are “getting stuck,” then translate that into tangible product suggestions for our development team.
  • Is a top-notch communicator: You should have outstanding listening and writing skills, and a keen ability to translate complex concepts into simple, persuasive language.
  • Is an all-around good human: We’re a team that believes in transparency, trust, and partnership. You should have excellent collaboration skills to build relationships both within the company and with our customers.

The job split will be around: 30% is creating new demo sites, custom presentations for the sales team, and = documentation for best practices on demo creation, 30% is leading presentations, 40% is training the sales team and creating scalable processes

What's In It for You!

  • Remote office: Join an effective remote team and work where you’re comfortable
  • Stock: Ownership in a fast-growing company.
  • Time Off: Flexible vacation policy to encourage people to get our and see the world
  • Benefits: 401k, and world-class medical, dental, and vision policies
  • Team Fun: Twice annual company off-sites in fun locations. We’ve done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City
  • Learning: Sponsorship of meetup and conference attendance
  • Great team: Working with fun, hard-working, nice people who are committed to making a difference!
  • And Much More!

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Want to learn more about us?

How do we work? Remotely. We have been 100% remote since the company was founded and we have it down to a science - - a people science. We huddle as a team weekly and as a company 3 times a week. On Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all masters of Zoom and love the freedom of working from home - - or vans - - or sailboats.

With Zipline, employees feel more connected, understand the role they play in the brand’s mission and can feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers who are often minority, women, and working part-time while studying or taking care of the family.

Sound too good to be true? We haven’t even gotten to our customers! Think about the best retail brands, from your favorite tennis shoes to yoga pants. They’re customers. And, in addition to dozens of specialty retailers, this year we added grocery store, pharmacy, and convenience store brands. In fact, we more than doubled our customers in 2020.

And, the word is getting out. We are featured regularly in the press, mostly because of the results we get from our customers. Here’s a look at just some of the articles published recently. We also picked up some awards in 2020. CBInsights ranked us one of the 100 most promising B2B retail tech companies in the world. And, our CEO was a TechTrailblazer finalist. (Check out her articles on Forbes to see her passion for retail and solving its biggest challenges.)

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail!