Zipline

Senior Product Manager

Full-Time in Canada Canada / United States - Product

Hello, Creative Masterminds! Are you passionate about helping retail companies revolutionize the way they do business? Are you looking for a career that allows you to work with the world’s best-known brands and Fortune 1,000 leaders?

At Zipline, our mission is to bring retail operations out of the dark ages and provide effective tools that empower employees and streamline communication. We aim to save the $4.4 trillion retail industry from sad, slow, and inefficient systems (think fax machines, voicemails, and the postal service). People deserve better, and we need your help to make this happen!

We are an early stage, well-funded company with awesome investors and great customers. We're seeking a Senior Product Manager to ensure our customers' success with our product.

Your Mission

As our Senior Product Manager, you'll coach a team of product managers in exploring new market opportunities, shaping our overarching product strategy, and driving innovation across our product portfolio. You'll collaborate closely with cross-functional teams, dive deep into market research, and champion our product vision to deliver impactful solutions that meet the evolving needs of our customers.

What you’ll be doing:

  • Lead and mentor a team of product managers to drive product excellence and innovation.
  • Explore new market opportunities and shape our product roadmap to capitalize on emerging trends and customer needs.
  • Collaborate with cross-functional teams to define and execute our overarching product strategy, ensuring alignment with company goals.
  • Dive deep into market research and customer insights to inform product decisions and drive innovation.
  • Communicate effectively with stakeholders at all levels of the organization, providing regular updates on product performance and roadmap priorities.
  • Act as a champion for our product vision, advocating for the needs of our customers and driving alignment across the organization.

About you:

  • Ability to lead and inspire a team of product managers, providing mentorship and guidance.
  • Strong understanding of market dynamics and customer needs in the retail industry.
  • Proven track record of shaping and executing product strategies to drive innovation.
  • Exceptional collaboration and communication skills, with the ability to work effectively with cross-functional teams.
  • Ability to leverage data and customer feedback to inform product decisions and drive continuous improvement.
  • Experience in successfully bringing new products to market, from ideation to launch, with a focus on driving adoption and achieving business objectives.

More about you:

  • 8+ years of SaaS or enterprise software development experience, ideally with 4-5 years in a retail-related space.
  • Minimum 1-2 years of experience managing other product managers.
  • Prior experience as a Senior Product Leader in a high-growth company.
  • Strong understanding of retail store operations.

Interested in learning more? Let’s get into the details:

In the Senior Product Manager role, you will:

  • We are for retail, by retail. Having a background either working in retail or building software for retailers has been an important key to our product’s success. It’s not required but if you do have retail experience it will bring a ton of value to our customers and business.
  • We are seeking a leader who embodies our values of empathy, trust, and action. You should be a servant leader who puts the needs of others first, shares power, and helps team members develop and perform at their best. Humility, curiosity, and a commitment to continuous learning are essential traits. If you are passionate about driving change, building strong relationships, and making a positive impact, you'll fit right in with our team.
  • Experience with the concepts described in Shape Up is an asset, but not required.
  • Proficient in productivity applications such as Basecamp, Microsoft Office, Google Apps, Slack, etc
  • Ability to effectively communicate to, present to, influence or befriend all levels within an organization. Great at asynchronous communication.
  • Outstanding listening and writing skills, and a keen ability to translate complex concepts into simple, persuasive language.
  • Team player with excellent collaboration skills to build relationships across the company with both ours as well as our customers.
  • Self-motivated, dependable, and dedicated.


Employee Benefits

  • Stock Options
  • Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
  • Paid Parental Leave Benefit
  • Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
  • 401(k) Retirement Plan (for our US employees only)
  • 100% Paid Life and Long-Term Disability Insurance

The “Extras”

  • Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
  • Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
  • Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
  • Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
  • Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favorite coffee spot.

A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy. Each request is then reviewed by your manager and a decision is made with all of the appropriate business considerations accounted for. Typically, we see Zipliners using 15-25 days per year, and it’s important to note that time off is not unlimited.

We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

Got More Time, here’s more about Zipline!

How do we work? Remotely. We have been 100% remote since the company was founded. We come together as a company every week for our Wednesdays Socials, where the topic can be a classic “Standup” format, a micro learning around burnout and mental health, followed by discussion, or a silly trivia…and anything in between! Some Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all expert Zoom navigators, and love the freedom of working from anywhere, using technology to connect.

With Zipline, retail employees feel more connected, understand the role they play in the brand’s mission, and can feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers whose jobs and needs are often underrepresented.

We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve the way that this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo. Help us retool retail, and Keep Today on Track™